Whitewell is a small quaint hamlet within the Forest of Bowland in the Ribble Valley, which is on the door step from where we manufacture this range of products.
Our range of dip treated garden buildings all come with a 10-year anti rot warranty, our range of pressure treated garden buildings all come with a 10-year anti rot warranty. This warranty covers fungal and rot decay of the garden buildings cladding. Log Cabins arrive completely untreated and must be covered until assembled and treated as soon as assembled. This warranty does not cover against splitting, warping or any other movement of the timber building over time.
In order to activate this anti rot warranty you must treat your garden building upon assembly with a high quality timber treatment and preserver, this must also be done annually to hold this warranty and to get the most out of your garden building. This treatment is really important to not only protect the timber but to also ensure it is water tight against water ingress.
Pressure treated products are protected from mould and rot. You must treat your shed once a year with a water base treatment to protect your shed from the British Weather and to make it watertight.
Please note - All of our products must be installed on a level solid base, either concrete, paving slabs, a wooden frame timber base or a plastic Eco base. If your base in not suitable any warranties are voided.
All of our products include a 1-year manufacturer warranty, this begins when you accept delivery of the garden building. This covers again any faults or defects in the material or workmanship for a period of 12 months. Please note your garden building must also be treated to activate this.
All of our products must be installed on a level solid base, either concrete, paving slabs, a wooden frame timber base or a plastic Eco base. If your base is not suitable any warranties are voided. If your base is not completely level your garden building will not sit square when constructed, this will twist and warp with the timbers natural movement. The first sign of this issues is usually with the window and doors dropping and not opening, and can even lead to gaps in the roof join and cladding.
A level and solid base is crucial for the longevity and structure of your garden building. Please note If your base in not suitable all warranties are voided.
Please note – Product specifications are to be checked carefully for each product, we round the sizes in the title for ease of browsing.
We ordered our summer house and had brilliant correspondance with the company. They kept in touch and were always quick to respond to queries. Yes we waited a little longer but we understand that this may be the case at this time. I cannot fault them at all. Delivery guys were friendly and well informed about the product and gave us tips for putting it together. Thank you to the team. We're thrilled with our new summer house. It is great quality and beautifully made.
Ordered with ease and was kept fully updated on the journey to delivery day - the fitter was absolutely great and friendly Would definitely look to use the company again! One satisfied customer.
Fantastic product and even greater customer service. They help me find the product I wanted which was right for me while being very professional. Product was delivered alot quicker than expect and now it's fully assembled I love. Would defently recommend to a friend.
Order arrived very quickly with nothing missing. Very straight forward to put together and am very pleased with the quality.