DELUXE KESWICK ARBOUR
STANDARD UK FREE DELIVERY*
Delivery is free on most orders over £50 to UK MAINLAND*
All orders under £50 will attract a charge of £20.00
ESTIMATED DELIVERY LEAD TIMES*
Central England & Wales: 1–10 Working days
South West: 1–10 Working days
Scotland: 1–10 Working days
Eire, Jersey & Guernsey (See Below)
We are sorry we are unable to deliver to the above areas with the following postcodes: BT, GY, HS, IM, JE, KW, PA20-78, ZE, PO30- 40, Any Channel Island and Any Scottish Isle.
REMOTE DELIVERY AREAS*
*Delivery to the following locations attract the following charges:
Zone 1 - £26 Charge
KA, FK, KY, DD, PA
Zone 2 - £55 Charge
AB, IV, PH
Zone 3 - £55 Charge
Zone 4 - £26 Charge
Zone 6 – NO DELIVERY SERVICE
BT, GY, HS, IM, JE, KW, PA20-78, ZE, PO30- 40 - Any Channel Island and Any Scottish Isle
HOW WILL MY GOODS BE DELIVERED?
Please be advised delivery is kerb side delivery only. It is at the discretion of the driver if they are able to drop the garden building to a different location. If you have any special requirements or believe access to your address may be difficult for our delivery driver please contact us as soon as possible. A general rule of thumb is that if a refuge vehicle can gain access then generally our delivery lorry should be able to but if in doubt please get in touch with us.
Typical delivery is 1 – 20 working days but we do aim to deliver a bit quicker. Once you have placed your order you will be contact by our delivery team to confirm your delivery date. If you have not been contacted by our delivery team within 10 working days after you have placed your order please email us or call us and we will chase this for you.
Delivery is between the hours of 7am – 7pm Mon-Fri. It is possible to request a call an hour prior to delivery but this is subject to the driver having a mobile and cannot be a guaranteed service. Please note this is not possible for Metal sheds where the product is shipped with a courier.
If you are going to be out on the day of delivery, it is possible for the item to be left somewhere (for example down the side of a house) but at your own risk. To do this you must leave a signed note detailing your instructions in a clear location for the driver to see. It is important that you sign the instructions as this will be taken by the courier as proof of delivery.
Please note for sheds, summerhouses, playhouses, fencing and log cabins we will always contact you by phone or by email to confirm a delivery date – we will not just turn up unannounced – if you do not have a confirmed delivery date please email us or call us.
We are unable to specify a delivery time during the day of delivery. Our couriers and deliver team - deliver between the hours of 7am – 7pm. Routes are planned the night before delivery so on most products we will be able to give you a drop number on the day of delivery.
Please note your card is debited at checkout. This is to protect you the customer as we do not store your credit card details. We will contact you if a surcharge is applicable and at that point you can chose to accept the charge or cancel the order and we will make a full refund to your card. For our full terms please refer to our Shipping Terms
All products with installation will revert to our standard 20 working days delivery. You will be contacted to book in an install day. Product delivery and installation will take place on the same day.
GENERAL DELIVERY T&C’s
We are here to help and aim to deliver within the recommended delivery time for each product. However sometimes this will not always be possible and any delivery or dispatch date given is only approximate and as the seller will not be liable to the Buyer for failure to deliver on any particular date or dates. Time for delivery is not of the essence and shall not be made so by the service or any notice.
It is your responsibility to check that all the parts are present and correct, so that in the unlikely event that parts may be missing, incorrect, or damaged, you can ensure we have reasonable time to supply replacements (We aim to typically replace parts within seven days assuming replacement parts are in stock, however if we have to manufacture parts this time frame may be longer). Should you use a third party to carry out the installation please ensure that you give them sufficient time to familiarize themselves with the material and instructions supplied, that all the parts are present and that you have actually received the goods before committing to an installation date.
Our range of dip treated garden buildings all come with a 10-year anti rot warranty, our range of pressure treated garden buildings all come with a 10-year anti rot warranty. This warranty covers fungal and rot decay of the garden buildings cladding. Log Cabins arrive completely untreated and must be covered until assembled and treated as soon as assembled. This warranty does not cover against splitting, warping or any other movement of the timber building over time.
In order to activate this anti rot warranty you must treat your garden building upon assembly with a high quality timber treatment and preserver, this must also be done annually to hold this warranty and to get the most out of your garden building. This treatment is really important to not only protect the timber but to also ensure it is water tight against water ingress.
Pressure treated products are protected from mould and rot. You must treat your shed once a year with a water base treatment to protect your shed from the British Weather and to make it watertight.
Please note - All of our products must be installed on a level solid base, either concrete, paving slabs, a wooden frame timber base or a plastic Eco base. If your base in not suitable any warranties are voided.
All of our products include a 1-year manufacturer warranty, this begins when you accept delivery of the garden building. This covers again any faults or defects in the material or workmanship for a period of 12 months. Please note your garden building must also be treated to activate this.
All of our products must be installed on a level solid base, either concrete, paving slabs, a wooden frame timber base or a plastic Eco base. If your base is not suitable any warranties are voided. If your base is not completely level your garden building will not sit square when constructed, this will twist and warp with the timbers natural movement. The first sign of this issues is usually with the window and doors dropping and not opening, and can even lead to gaps in the roof join and cladding.
A level and solid base is crucial for the longevity and structure of your garden building. Please note If your base in not suitable all warranties are voided.
Please note – Product specifications are to be checked carefully for each product, we round the sizes in the title for ease of browsing.
Delivery driver was extremely helpful. The pixie playhouse is beautiful BUT absolute nightmare to build.
Outstanding quality for the price. Everything MM perfect fit, flawless. ;-)
Excellent product. The experienced shed builder found the instructions somewhat lacking, particularly in relation to the roof. However it looks good and is waterproof. After sales service was both good and not so good. Sid was good. As was the presales representative Natalie.
I visited the premises to see the sheds and quality of the product before making a decision. The company were able to make a pent shed to the specific size I wanted. Adam was very helpful and knowledgeable about the sheds they sell. My bespoke shed was delivered and erected - thanks Jamie and helper - 9 days later. Great service and product. I can recommend them.
When i ordered my shed i liked the make. I got my shed today at the time i was told it would arrive. Will consider viewing other garden funiture.
We ordered our summer house and had brilliant correspondance with the company. They kept in touch and were always quick to respond to queries. Yes we waited a little longer but we understand that this may be the case at this time. I cannot fault them at all. Delivery guys were friendly and well informed about the product and gave us tips for putting it together. Thank you to the team. We're thrilled with our new summer house. It is great quality and beautifully made.
Ordered with ease and was kept fully updated on the journey to delivery day - the fitter was absolutely great and friendly Would definitely look to use the company again! One satisfied customer.