FREE STANDARD UK MAINLAND DELIVERY*
LEAD TIMES (subject to availability & seasonal activity)
Central England & Wales 10 Working days
South West 10 Working days
Scotland 15 Working days
*Deliveries to most parts of mainland UK are free of charge. However deliveries to certain remote areas may be subject to a surcharge:
Zone 1 - BH, CA, CF, DT, LD, HR, NE, NP, SY, TA £49.95
Zone 2 - DG, EH, EX, KA, LL, ML, TD, TQ, PL, TR £89.95
Zone 3 - AB, DD, FK, G, KY, SA, TR, PA 1-19 (rest of PA No Service) PH 1-18 (Rest of PH no Service) £149.95
**We are unable to ship to the following locations: BT (Northern Island), GY (Guernsey), IM (Isle Of Man), JE (Jersey), KA, PO30 - PO40 (Isle Of Wight), ZE, Scottish Isles
BOOKING YOUR DELIVERY DATE
Once your order has been placed, you will be contacted by our manufacturer's delivery team and you will be advised of a specific delivery date. You will be able to add additional delivery information at this point. Your garden building is manufactured to order. Please contact us if you have not be contact within in 10 Days.
We offer a bespoke service on this range of sheds, such as unusual sizing or additional windows and doors. Lead times will be extended on these products. Please call for further information.
HOW WILL MY GOODS BE DELIVERED?
Please be advised delivery is kerb side delivery only. It is at the discretion of the driver if they are able to drop the garden building to a different location. The drivers are not insured to go into your property. If you have any special requirements or believe access to your address may be difficult for our delivery driver please contact us as soon as possible. A general rule of thumb is that if a refuge vehicle can gain access then generally our delivery lorry should be able to but if in doubt please get in touch with us.
Typical delivery is 1 – 20 working days but we do aim to deliver a bit quicker. Once you have placed your order you will be contact by our delivery team to confirm your delivery date. If you have not been contacted by our delivery team within 10 working days after your have placed your order please email us or call us and we will chase this for you.
Delivery is between the hours of 7am – 7pm Mon-Sun. It is possible to request a call an hour prior to delivery but this is subject to the driver having a mobile and cannot be a guaranteed service.
If you are going to be out on the day of delivery, it is possible for the item to be left somewhere (for example down the side of a house) but at your own risk. To do this you must leave a signed note detailing your instructions in a clear location for the driver to see. It is important that you sign the instructions as this will be taken by the courier as proof of delivery.
Please note we will always contact you by phone or by email to confirm a delivery date – we will not just turn up unannounced – if you do not have a confirmed delivery date please email us or call us.
We are unable to specify a delivery time during the day of delivery. Our deliver is between the hours of 7am – 7pm. Routes are planned the night before delivery so on most products we will be able to give you a drop number on the day of delivery.
Please note your card is debited at checkout. This is to protect you the customer as we do not store your credit card details. We will contact you if a surcharge is applicable and at that point you can chose to accept the charge or cancel the order and we will make a full refund to your card. For our full terms please refer to our Shipping Terms.
We ordered our summer house and had brilliant correspondance with the company. They kept in touch and were always quick to respond to queries. Yes we waited a little longer but we understand that this may be the case at this time. I cannot fault them at all. Delivery guys were friendly and well informed about the product and gave us tips for putting it together. Thank you to the team. We're thrilled with our new summer house. It is great quality and beautifully made.
Ordered with ease and was kept fully updated on the journey to delivery day - the fitter was absolutely great and friendly Would definitely look to use the company again! One satisfied customer.
Fantastic product and even greater customer service. They help me find the product I wanted which was right for me while being very professional. Product was delivered alot quicker than expect and now it's fully assembled I love. Would defently recommend to a friend.
Order arrived very quickly with nothing missing. Very straight forward to put together and am very pleased with the quality.